ZSL — London & Whipsnade Zoos
A full audit of ZSL's Tessitura implementation across London Zoo and Whipsnade — how the teams administer, use and report on the system — with recommendations on process, configuration and the timing of the V16 upgrade.
- Client
- Zoological Society of London (ZSL)
- Sector
- Zoos & conservation charity
- Region
- London & Whipsnade, UK
- Focus
- Tessitura audit & V16 upgrade readiness
Background
The Zoological Society of London runs London Zoo and Whipsnade Zoo, using Tessitura across both sites. Op-Tix was engaged to audit the current implementation ahead of the upgrade to Tessitura V16.
The brief
Establish how Tessitura is currently implemented — and how the teams administer, use and report with the tools in place — then set out what should change before moving to V16.
Our approach
The audit encompassed all aspects of usage:
- How the system is administered and configured
- How each team uses Tessitura day to day
- Reporting, and how data is used across the organisation
- Third-party tools integrated with Tessitura, including Action Links
The outcome
The audit set out recommendations around:
- Process changes across the teams
- System set-up and configuration
- Timings and readiness for the V16 upgrade